At thermostat.ae, we prioritize customer satisfaction with our thermostats, adapters, and related services across the UAE. If you are not fully satisfied with your purchase, So you may request a return or refund under the following conditions:
- Eligibility: Returns are accepted within 7 days of purchase, or provided the item is unused, in its original packaging, & in the same condition as received.
- Non-Returnable Items: Custom orders, used items, and items damaged due to misuse are not eligible for return or refund.
- Process: To initiate a return, contact us through the details on our Contact Us page with your order details and reason for return.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a specified period.
- Return Shipping: Customers are responsible for the shipping costs of returning the item unless the return is due to a fault from our end (wrong or defective item).
- Service Refunds: Refunds for installation, maintenance, or related services are evaluated on a case-by-case basis and are not guaranteed unless service was not delivered as agreed.
We reserve the right to refuse returns that do not meet the above conditions, & for any questions regarding this policy, please contact us directly.
